After 30 years in General aviation product support I have come to one conclusion, I cannot understand fifty percent of the people that call our business looking for rotables or repair of their equipment.
These people are generally located within the United States but for some reason ( I have my Theories) they not only speak broken or pigeon English but have no idea what the components are used for ar how to pronounce them properly.
We have seen this problem on the upswing on a quantum scale the last 5 years. You have a very large population of Latinos and asians getting in at the ground level in the product support and rotables business. They hire friends, relatives and just about anyone they can get to work on the cheap. The result is a poorly trained and uneducated group of people that just do not measure up the standards that I was held to in my career.
I had an aviation backround prior to entering the world of general and corporate aircraft parts. Maybe there should be some sort of accredidation required in the future.
Kirk-Out
Interesting, man. If I were in your shoes I would find it VERY VERY difficult to not simply tell those folks to F**K OFF and then hang up on them. Seriously. How do you cope? The good old USA just isn't what it was thirty years ago ... it isn't even what it was TEN years ago. Sadly, I don't know if there is any solution. Where is the 'professionalism' that used to be a requirement of succeeding in business aviation? (Or any other business, for that matter!)
ReplyDelete